Privacy Policy We1WinMYR – Our Commitment to Protecting Your Data

01 Information We Collect

We1winmyr collects various types of information depending on how you interact with our platform. Below are the categories of information we collect:

Information You Provide Directly

• Registration information: Full name, phone number, email address, date of birth, and the password you set
• Identity verification documents (KYC): A copy of your MyKad, passport, or other identity document may be requested for verification purposes
• Financial information: Bank account or e-wallet details you registered for deposit and withdrawal purposes
• Communications: Messages you send to our customer support team, including complaints and feedback

Automatically Collected Information

• Usage data: Games played, wagering amounts, access frequency, and activity history within the platform
• Device information: Device type, operating system, app version, and unique device identifier
• Network data: IP address, browser type, country of access, and session timestamp
• Cookie data: Session information and your preferences stored via cookies and similar technologies

02 How We Use Your Data

The information we collect is used for the following purposes. Each use has a clear and lawful justification:

We do not use your data for purposes outside the list above without notifying you in advance and, where necessary, obtaining your consent.

03 Legal Basis for Data Processing

We1winmyr processes your personal data on valid legal bases under Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant privacy legislation:

• Contract performance: Processing required to deliver the services you request — including account registration, payment processing, and providing access to games
• Legitimate interests: We process certain data for platform security, fraud prevention, and service quality improvement purposes.
• Legal obligation: We are required to retain and disclose certain information to the relevant authorities when directed by law
• Consent: For marketing communications, we will only contact you if you have given explicit consent during registration or at a later time

04 Information Sharing with Third Parties

We1winmyr does not sell your personal data to any third party. However, we do share information in certain limited situations:

Trusted Service Providers

We1winmyr works with a number of third-party service providers that help us operate the platform — including payment processors, technology infrastructure providers, and identity verification companies. These providers are only permitted to use your data for purposes we direct and are bound by strict data protection agreements.

Legal & Regulatory Requirements

We1winmyr will disclose personal information when lawfully required to do so by authorities, regulatory bodies, or courts with relevant jurisdiction. In such situations, we will notify you as far as possible unless doing so is prohibited by law.

Fraud Prevention & Security

In situations where there is a serious security threat or suspicion of criminal activity, we1winmyr reserves the right to share relevant information with the authorities to protect the interests of all parties.

05 Data Storage & Security

We implement comprehensive technical and organisational measures to protect your personal data from unauthorised access, loss, destruction, or disclosure.

Technical Security Measures

• Data encryption in transit: All communications between your device and we1winmyr servers are protected with 256-bit SSL/TLS encryption
• Data encryption at rest: Sensitive information such as passwords and financial details is stored in encrypted form and cannot be read even by internal staff.
• Two-factor authentication (2FA): Additional security features are available to protect your account from unauthorized access
• Continuous security monitoring: Our systems are monitored 24/7 to detect any suspicious activity or intrusion attempts
• Regular security testing: we1winmyr conducts regular penetration testing and security audits by independent parties

Data Retention Period

We retain your personal data for as long as necessary to fulfil the original purpose of collection, or as required by law:

• Active account data: For as long as your account remains active on we1winmyr
• Financial transaction data: Minimum 7 years in accordance with Malaysian legal requirements
• KYC and identity verification data: Minimum 5 years after account closure
• Customer support communication logs: 3 years

Once the retention period expires, data will be securely deleted or permanently anonymised.

06 Cookies & Tracking Technologies

We1winmyr uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions correctly. Below are the types of cookies we use:

• Essential cookies: Required for core platform functions such as login, session security, and language preferences. These cookies cannot be disabled as the platform will not function without them
• Performance cookies: Collecting anonymised, aggregate information about how visitors use our platform — helping us understand which pages are most useful and where improvements are needed
• Functionality cookies: Storing your preferences such as language and display settings for a more personalised experience
• Analytics cookies: Used to analyze usage patterns and improve the overall quality of our services

You can manage your cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the we1winmyr platform.

07 Your Rights Regarding Personal Data

As a data subject, you hold the following rights under applicable data protection law. we1winmyr is committed to respecting and facilitating the exercise of these rights:

• Right of Access: You have the right to obtain a copy of the personal data we hold about you
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete information
• Right to Erasure ("right to be forgotten"): In certain circumstances, you have the right to request that we delete your personal data
• Right to Restriction of Processing: You have the right to request that we restrict how we use your data in certain circumstances
• Right to Data Portability: You have the right to receive your data in a machine-readable format for transfer to another platform
• Right to Object: You have the right to object to the processing of your data for certain purposes, including direct marketing

To exercise any of these rights, please contact the we1winmyr support team via live chat or email at [email protected]. We will respond to your request within 30 days.

08 Children's Data & Minors

The we1winmyr platform is exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from children or minors.

Should we discover that we have inadvertently collected data from a minor, we will:

• Immediately close the account in question
• Securely deleting all related data
• Taking appropriate steps to prevent recurrence of similar incidents

09 Amendments to This Privacy Policy

We1winmyr reserves the right to update or amend this privacy policy from time to time to reflect changes in our privacy practices, legal requirements, or service improvements.

When we make material changes to this policy, we will:

• Updating the "Last Updated" date at the top of this document
• Displaying a prominent notice on the we1winmyr platform
• Sending email notifications to all registered members for significant changes

We encourage you to review this page periodically. Your continued use of the we1winmyr platform after any amendments are published will be considered acceptance of the updated policy.

10 Contact Us About Privacy

For any enquiries, concerns, or requests relating to your privacy and personal data at we1winmyr, please contact us through the following channels:

• Privacy Email: [email protected] — please include "Privacy Enquiry" in your email subject line
• Live Chat: Available 24/7 on the we1winmyr platform or mobile app
• Help Center: Section FAQ contains answers to common privacy questions

We aim to respond to all privacy-related enquiries within 5 business days. For more complex requests such as data access rights or deletion, please allow up to 30 calendar days for full processing.

If you are not satisfied with how we handle your privacy inquiry, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant regulatory authority.